This page describes refunds for one-time digital downloads paid through PayPal.
Dellogator sells one-time digital downloads, such as Lua scripts and apps. There is no subscription and nothing renews. Payment is through PayPal. Prices are shown in Australian dollars in the form AUD $2.
These pages use the trading name Dellogator.
Your rights under Australian Consumer Law
If you are a consumer in Australia, the Australian Consumer Law (ACL) gives you guarantees that cannot be excluded by this page. If a download is faulty, not of acceptable quality, not as described, or fails to work on the platforms we list as supported, you are entitled to a remedy. That can include a refund or a replacement, depending on the problem.
If a failure is major (for example the tool cannot do what we said it would, and cannot reasonably be fixed), you can choose a refund. If it is minor, we may repair or replace it instead of refunding.
Change of mind
Digital downloads are delivered electronically. Apart from your ACL rights, a change-of-mind refund is not automatically available after a file has been successfully delivered. That keeps a downloaded copy from being kept while the purchase is reversed.
How to ask
Email fullsend@dellogator.com with the subject line about a refund, and include the email used at checkout and your order id if you have one. You can also use the contact form (topic "Purchase / download help").
Refunds are processed through PayPal, usually back to the original payment method, in the original currency. When a refund completes, download links for that order are revoked.
See also the terms of sale and privacy pages.
